Frequently Asked Questions (FAQs)
Yes, our Star Vision showrooms are open during the COVID-19 pandemic. This can change, so we recommend that you call the local showroom near you to confirm opening times and stock levels. Please find our trading hours on the Showroom page.
Regarding the pandemic, we have put in safety measures to help protect customers and staff (with hand sanitizer stations, regularly spraying down surfaces, and maintaining proper social distancing practices). At camper handovers, we are wiping down the campers with anti-bacterial solution prior to handover.
We are closely monitoring the COVID-19 situation, if and when the situation changes we will update everyone through our Facebook page, our website and our email newsletter.
All our campers are manufactured in our overseas facilities. The camper trailers are then assembled in our Melbourne workshop and go through a full pre-delivery check.
The hybrid and off-road caravans are virtually complete when they arrive at our showrooms. However, there is some minor assembly required such as the front boxes that hold the gas bottles and Jerry cans and things like awnings, spare wheels etc.
All of these units go on our hoists here in Australia and the wheels are removed with bearings, brakes etc being checked and a wheel alignment completed.
To order a camper online is a fairly straightforward procedure. Your payment is fully refundable if you change your mind leading up to 14 days before the scheduled pick up or delivery.
If we don't currently have stock of the model you are looking for, this will allow us to place an order against our factory to ensure timely delivery. If you do change your mind after we have placed an order against our factory then there is no problems, we will just keep that unit at our showroom for stock sale to other customers.
For further information on exactly how this works, then head over to our Online Shop webpage here for details: https://starvision.com.au/shop/
A range of vehicles can tow our camper trailers and caravans. However, it is always recommended that you check the owners manual for specific details regarding the vehicle's particular tow ball capacity, TARE weight and Aggregate Trailer Mass (ATM).
The difference between ATM and the TARE weight will be your payload i.e., how much weight you can add to your camper. You will need to keep in mind that having your water tank/s filled, gas bottles loaded, Jerry cans of fuel or extra water and a fridge will take up some of this payload.
The most accurate way to ensure you are not exceeding your ATM is to take your trailer to your nearest public weighbridge and get it weighed. You should be able to find your nearest weighbridge through a Google search.
Yes, all our campers are designed for full off-road use. Our campers can pretty much go anywhere your 4WD can, on beaches or rugged off-road tracks.
They come standard with trailing arm independent suspension, twin shock absorbers and coil springs. We use McHitch universal drop-on couplings on all our models. These come supplied by us with the mating tapered tow-pin that has a screw thread at the top to lock it down and a hitch pin to provide a further level of security. We fit this tapered tow-pin to your vehicle at camper pickup. There is no need to take your existing tow ball off as we will do that as well.
Yes, Star Vision does offer finance. You can fill out a basic website form here: https://starvision.com.au/finance/ or call 1300 783 318 and select the finance option.
We use a broker who will gather some basic information to best match your circumstances with the appropriate lender. This service is free of obligation and does not affect your credit score.
Yes. All our campers have a TARE weight above 750kg and all trailers above 750kg must have a braking system by law.
Star Vision does keep some spare parts. It is best to call the Victorian headquarters on 1300 783 318 and selecting the Victorian support phone or you can email email@example.com
No. We only sell hard floor camper trailers and hybrids. All our campers are designed for full-off road use.
Unfortunately we are not set up to rent out our campers.
We recommend that if you wanted to "try before you buy" that you try Camplify, which is a similar company to Aribnb but only for campers. Their website is here: https://www.camplify.com.au/
It is best to check with your nearest showroom to find out whether registration and on road costs are included in the final price. This does vary from state to state. Here is the website link to all our showrooms: https://starvision.com.au/showrooms/
Yes we can arrange transportation to your nearest transportation depot.
It is best to call your nearest Showroom to get an approximate quote before placing your order.