Refund policy

Comprehensive Warranty for Your Starvision Caravan

When investing in a Starvision caravan, securing a strong warranty is essential. We offer robust warranty options to protect your purchase:

Warranty Periods

• 5-year structural warranty – Covers the drawbar and chassis.

• 1-year manufacturer’s warranty – Covers manufacturing defects.

• 1-year appliance warranty – Covers factory-installed appliances.

Terms and Conditions

• Warranty starts on the date of caravan delivery.

• Warranty is non-transferable.

• Warranties do not apply to caravans purchased for rental or other commercial use.

• Tents are covered for 12 months from the delivery date.

• Warranty does not cover damage caused by abuse, misuse, accidents, or modifications.

• Transport, accommodation, towing, or recovery costs related to a warranty claim are the owner’s responsibility.

• All warranty work must be performed by Starvision or an authorised dealer with prior written approval.

• Starvision or an authorised dealer may review claims outside the warranty period. If the component failure is due to a manufacturing defect, we will provide a written response with the outcome.

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Your Responsibilities

• Operate, maintain, and care for your Starvision caravan as outlined in the user’s manual.

• Ensure periodic servicing and maintenance checks are completed on time to prevent issues arising from neglect, which are not covered under warranty.

For further details, visit our website or contact our team for support.